Serviceware offers strategies and software solutions that help companies compete digitally with best-in-class Enterprise Service Management (ESM) - by improving service quality and efficiently managing service costs.
The core of the portfolio is the Serviceware platform which includes the software solutions Serviceware Processes, Serviceware Financial, Serviceware Resources, Serviceware Knowledge and Serviceware Performance. All solutions can be integrated, but can also be used independently of each other.
Our experienced and skilled team is available throughout your transition process from delivering strategic consulting over defining your service strategy all the way to implementation with the Serviceware platform. In addition, we offer the infrastructure solutions and managed services necessary for operation – securely and reliably.
Our Brand Promise
Companies no longer need technology to change the world - they need technology because the world has changed. Your competitiveness depends on your ability to improve your services. Efficiency and effectiveness in service determine your profit. Success and customer satisfaction depend on how you do business.
At Serviceware, we have recognized that it is no longer enough to digitize business processes. People today communicate, consume and produce in real-time and expect services to meet their needs immediately. But business processes are slow, complex and sequential, which is why they no longer meet the service requirements of customers.
Serviceware enables you to meet the needs of internal and external customers in real-time. Therefore, whenever an ambitious company asks itself how it can use a software solution for service to achieve its business goals, the answer is always the same:
Serviceware, that´s how.
eHealth
